We offer products from a selection of insurers.
You will not receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
A fee for arranging your insurance, together with a fee for any mid-term changes to your policy. Initial fees will be outlined in your quotation.
Short-Term Policies
These policies are designed for immediate coverage and do not include a cooling off period. As a result, cancellations are not eligible for a refund if you choose to cancel.
6 and 12 Month Policies
We understand that circumstances can change. You may cancel these policies at any time, and we can provide a pro-rata refund for the unused portion of your coverage.
For full details, please refer to your policy documents and terms and conditions.
UPI is a trading style of Pulse Insurance Limited, 6 Oxford Court, St James Road, Brackley, Northamptonshire NN13 7XY, company registered number 03492137. Pulse Insurance Ltd is authorised and regulated by the Financial Conduct Authority, reference number 308626. Our permitted business is arranging non-investment insurance contracts. You can check this on the Financial Services Register by visiting the FCA’s website https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.
UPI is owned by Pulse Insurance Limited.
If you wish to register a complaint, please contact us: in writing - write to UPI, Jonathan Scott Hall, Thorpe Road, NR1 1UH. By phone – telephone 01603 626904. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Telephone 0800 023 4567 or download a complaint form at www.financial-ombudsman.org.uk/consumer/complaints.htm
Yes – we are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS website at www.fscs.org.uk.
Since 2004, following feedback from solicitors, UPI has provided an exclusive facility to offer unoccupied property insurance.